Personal Hygiene

COVID-19 UPDATES

Please read the following carefully.


OFFICE HOURS

The office is open Monday through Thursday from 8:30 AM to 4:30 PM (closed for lunch from 12:00 PM to 1:00 PM). We are limiting the number of simultaneous patient appointments in order to enforce appropriate social distancing practices throughout the office space,  and our providers are offering telemedicine appointments whenever possible.


TELEMEDICINE

For patients under the age of 18, both the patient and a Responsible Party must be present for the video conference. Under all circumstances, the patient must be present.


You must first verify with your insurance carrier whether or not telemedicine appointments with specialists are covered under your specific plan. If not, it is your responsibility to contact the office and cancel any previously scheduled telemedicine appointments.​

The following types of visits can be conducted via telemedicine:


Follow-up diabetes

Follow-up endocrine

If your most recent appointment was conducted via telemedicine, you will likely be required to come into the office for your next follow-up.

When you schedule a telemedicine appointment with the office, you will receive an email invite (3) days in advance with a set of instructions for accessing the Zoom video conference. It is important that you carefully follow all provided instructions. Access to all telemedicine appointments requires a device with a forward-facing camera and/or webcam, as well as the Zoom app (for mobile devices) or Zoom client (for desktop/laptop computers) installed.

Obtaining your provider's approval for a telemedicine appointment can be done most efficiently by reaching out to them directly via the patient portal:

  1. Login to your portal account.

  2. Click on "Ask a Question".

  3. Select "Ask Physician/Provider Directly" from the "Subject" line drop-down menu.

  4. Select your provider from the "Physician" drop-down menu.

  5. Type your message.

  6. Click "Send Message" at the bottom of the page.


IN-OFFICE VISITS

The following types of visits must be conducted in-person:​

New patients

Stim tests

Injections


​For the added safety of patients and staff, we are taking special measures to sanitize the office routinely throughout the day and limit the number of simultaneous patient visits in order to enforce appropriate social distancing practices throughout the office space.


The following policies are currently in effect:

​​

Face masks are required for all in attendance.

Whenever possible, limit attendance to the patient(s) and one responsible party only.


Temperatures will be checked for all members of your group upon entry.


You must utilize hand sanitizer provided by the office whenever prompted by signage or office staff.

Maintain an appropriate social distance from other parties in the physical office space with whom you do not share a residence. Seating areas in the waiting room have been spaced to allow for safe distances, and tape has been placed on the ground near common congregation areas to signify what distances are appropriate.


If you or your child exhibit fever - or if you have had any recent contact with an individual exhibiting symptoms of COVID-19 - please notify us in advance of your appointment so that we can reschedule you for a future date.


NO-SHOW POLICY


Appointments cancelled less than 24 hours in advance are subject to a $70 no-show fee. (Exceptions apply for patients who are sick).


All missed appointments are subject to a $70 no-show fee.

If you arrive 15+ minutes after your scheduled appointment time, you will be asked to reschedule your appointment for a future date.

COVID-19 / TYPE 1 DIABETES


We can refer our Type 1 Diabetes patients to these official guidelines published by JDRF:​

 

P | (678) 961-2100

F | (678) 961-2107

©2020 by Van Meter Pediatric Endocrinology