Image by Mika Baumeister
 

COVID-19 OFFICE POLICIES


Please read all of the following carefully. If you have any questions regarding these policies - or if you have a question that is not addressed here - please call the office in advance of your visit.

OFFICE HOURS

The office is open Monday through Thursday from 8:30 AM to 4:30 PM (closed for lunch from 12:00 PM to 1:00 PM).

NO-SHOW POLICY

Appointments cancelled less than 24 hours in advance are subject to a $70 no-show fee. Exceptions apply for patients who are sick or quarantining due to COVID-19 exposure. 


All missed appointments are subject to a $70 no-show fee.

If you arrive 15+ minutes after your scheduled appointment time, you will be asked to reschedule your appointment for a future date (or wait for an opening later in the day).

IN-OFFICE VISITS

The following types of visits must be conducted in-person:​

  • New patients

  • Stim tests

  • Injections

​For the added safety of patients and staff, we are taking special measures to sanitize the office routinely throughout the day.


The following policies will take effect on June 1st, 2021:

​​

  • Face masks are not required for vaccinated visitors.

  • Whenever possible, we are requesting that visitor attendance be limited to the patient(s) and one responsible party only.

  • Vaccinated members of our front office and clinical staff are not required to wear face masks. (If you or any member of your group would feel more comfortable with the medical assistant for your provider and/or your provider wearing a mask, please alert the front desk after checking in).

  • You must utilize hand sanitizer provided by the office whenever prompted by signage or office staff.​

  • If you (or your child) exhibit fever - or if you have had any recent contact with an individual exhibiting symptoms of COVID-19 - please notify us in advance of any scheduled appointments so that we can reschedule for an appropriate future date.

TELEMEDICINE

*You must first verify with your insurance carrier whether or not telemedicine appointments with specialists are covered under your specific plan. If not, it is your responsibility to contact the office and cancel any previously scheduled telemedicine appointments.​*

For patients under the age of 18, both the patient and a Responsible Party must be present for the video conference. Under all circumstances, the patient must be present.​ If your most recent appointment was conducted via telemedicine, you will likely be required to come into the office for your next follow-up.

The following types of visits can be conducted via telemedicine:


  • Follow-up diabetes

  • Follow-up endocrine​


When you schedule a telemedicine appointment with the office, you will receive an email invite (3) days in advance with a set of instructions for accessing the Zoom video conference. It is extremely important that you carefully follow all provided instructions in order to avoid delaying or missing your appointment. Access to all telemedicine appointments requires a device with a forward-facing camera and/or webcam, as well as the Zoom app (for mobile devices) or Zoom client (for desktop/laptop computers) installed.​​

Obtaining your provider's approval for a telemedicine appointment can be done most efficiently by reaching out to them directly via the patient portal:

  1. Login to your portal account.

  2. Click on "Ask a Question".

  3. Select "Ask Physician/Provider Directly" from the "Subject" line drop-down menu.

  4. Select your provider from the "Physician" drop-down menu.

  5. Type your message.

  6. Click "Send Message" at the bottom of the page.

COVID-19 / TYPE 1 DIABETES

We can refer our Type 1 Diabetes patients to these official guidelines published by JDRF:​

https://www.jdrf.org/coronavirus/