Please read the following carefully.

OFFICE HOURS

The office is open Monday through Thursday from 8:30 AM to 4:30 PM (closed for lunch from 12:00 PM to 1:00 PM). We are limiting the number of simultaneous patient visits to our office in order to allow for appropriate social distancing practices and offering telemedicine appointments whenever possible.

 

TELEMEDICINE

For patients under the age of 18, both the patient and a Responsible Party must be present for the video conference. Under all circumstances, the patient must be present. You must first verify with your insurance carrier whether or not telemedicine visits are covered. If telemedicine visits are not covered by your carrier or the specific plan under which you are insured, it is your responsibility to contact the office and cancel any scheduled appointments.

The following types of visits can be conducted via telemedicine:

  • Follow-up diabetes

    • Hemoglobin A1C tests will require a visit to the office.

  • Follow-up endocrine

    • Your provider's prior approval is required.

If your most recent appointment was conducted via telemedicine, you will likely be required to come into the office.

When you schedule a telemedicine visit with the office, you will receive an email invite (3) days in advance of the visit with instructions for accessing your provider's video conference room. Access requires a device with a forward-facing camera.

Obtaining your provider's approval for a telemedicine visit can be done most efficiently by reaching out to them directly via the patient portal:

  1. Log in to your portal account.

  2. Click on "Ask a Question".

  3. Select "Ask Physician/Provider Directly" in the "Subject" line.

  4. Select your provider from the "Physician" drop-down menu.

  5. (If you are the Responsible Party for more than one patient at our practice, make sure you have the correct patient name selected in the "Patient" drop-down menu).

  6. Type your message.

  7. Click "Send Message" at the bottom of the page.

 

IN-OFFICE VISITS

The following visit types must be conducted in-person:​

  • All initial patients

  • Stim tests

  • Injections

  • Follow-up endocrine

    • You can contact your provider directly to request an exception to be seen via telemedicine​.

 

​For the added safety of patients and office staff, we are taking special measures to sanitize the office routinely throughout the day and ensure that visits times are adequately spaced to allow for appropriate social distancing practices to be observed throughout the physical office space. The following policies are currently in effect:

  • Facemasks are required for all individuals in attendance.

  • Temperatures are taken at check-in.

  • You must utilize hand sanitizer provided by the office whenever prompted by signage or office staff.

  • Whenever possible, limit attendance to the patient(s) and one responsible party only.

  • Maintain a distance of (6) feet from other parties in the physical office space. Seating areas in the waiting room have been spaced to allow for safe distances, and tape has been placed on the ground near common congregation areas to signify what distances are appropriate.

  • If you or your child exhibit fever - or if you have had any recent contact with an individual exhibiting symptoms of COVID-19 - please follow all protocols related to COVID-19 testing and notify us in advance of your appointment so that we can reschedule you for a future date.

NO-SHOW POLICY

 

  • Appointments cancelled less than 24 hours in advance are subject to a $70 no-show fee.

  • All missed appointments are subject to a $70 no-show fee.

  • If you arrive 20 minutes or more after your scheduled appointment time, you will be asked to reschedule your appointment for a future date.

 

COVID-19 / TYPE 1 DIABETES

 

We can refer our Type 1 Diabetes patients to these official guidelines published by JDRF: