Image by Aaron Burden
 

PRACTICE POLICIES


Please read all of the following carefully. If you have any questions regarding these policies - or if you have a question that is not addressed here - please call the office in advance of your visit.

OFFICE HOURS

The office is open Monday through Thursday from 8:30 AM to 4:30 PM (closed for lunch from 12:00 PM to 1:00 PM).

NO-SHOW POLICY

Appointments cancelled less than 24 hours in advance are subject to a $25 no-show fee. Exceptions apply for patients who are sick or quarantining due to COVID-19 exposure. 


All missed appointments are subject to a $25 no-show fee.

If you arrive 15+ minutes after your scheduled appointment time, you will be asked to reschedule your appointment for a future date (or wait for an opening later in the day).

IN-OFFICE VISITS

The following types of visits must be conducted in-person:​

  • New patients

  • Stim tests

  • Injections

​For the added safety of patients and staff, we are taking special measures to sanitize the office routinely throughout the day.

If you (or your child) exhibit fever - or if you have had any recent contact with an individual exhibiting symptoms of COVID-19 - please notify us in advance of any scheduled appointments so that we can reschedule for an appropriate future date.

TELEMEDICINE

*You must first verify with your insurance carrier whether or not telemedicine appointments with specialists are covered under your specific plan. If not, it is your responsibility to contact the office and cancel any previously scheduled telemedicine appointments.​*

For patients under the age of 18, both the patient and a Responsible Party must be present for the video conference. Under all circumstances, the patient must be present.​ If your most recent appointment was conducted via telemedicine, you will likely be required to come into the office for your next follow-up.

The following types of visits can be conducted via telemedicine:


  • Follow-up diabetes

  • Follow-up endocrine​


Providers will approve telemedicine appointments on a case-by-case basis. You can message your provider directly via MyChart or call the office to determine your eligibility for a telemedicine appointment.

The No Surprises Act protects people covered under group and individual health plans from receiving surprise medical bills when they receive most emergency services, non-emergency services from out-of-network providers at in-network facilities, and services from out-of-network air ambulance service providers. Learn more here.